Call Management

Every call handled by your AI receptionist is logged with a full transcript. You can review calls, see what was discussed, and manage callback requests from the Calls and Callbacks pages.

Call logs

Navigate to Calls in your dashboard sidebar to see a list of all calls handled by your AI receptionist. Each entry shows:

Caller phone number
Call date and time
Call duration
Call status (completed, transferred, missed)

Screenshot: Calls page showing a list of recent calls with phone numbers, dates, durations, and status badges

Call detail and transcript

Click on any call to view the full detail page. This includes the complete conversation transcript between the AI receptionist and the caller. The transcript shows both sides of the conversation with timestamps.

Screenshot: Call detail page showing call metadata cards and the full conversation transcript

Tip: Use call transcripts to quickly understand what a caller needed without having to call them back. If the caller requested a callback, the transcript helps you prepare before returning the call.

Callback requests

When a caller asks the AI to have you call them back, it creates a callback request. Navigate to Callbacks in your dashboard to see all pending requests.

Each callback request shows:

Caller name (if collected)
Phone number
Preferred callback time
Reason for the call (from the transcript)
Priority level

Screenshot: Callbacks page showing pending callback requests with caller info, preferred time, and priority

You can mark callbacks as completed once you have returned the call. The pending callback count appears as a badge on your dashboard notification icon so you always know how many are waiting.

Setting Up Voice Receptionist

Minutes and Credits